Vida, a leading online broker, recently announced that it will be refunding customers up to £180 who have been affected by poor broker service. This refund is part of Vida’s commitment to providing quality customer service and ensuring that customers are not left out of pocket due to poor service.
The refund is available to customers who have experienced delays in the processing of their orders, or who have been charged incorrect fees. In addition, Vida has widened the eligibility criteria for the refund to include customers who have experienced any other type of poor service from the broker.
The refund is available to customers who have been affected by poor service since the start of 2019. To be eligible for the refund, customers must provide evidence of the poor service they have experienced, such as emails or other documents. Once the evidence has been provided, Vida will review it and determine whether or not the customer is eligible for a refund.
Vida has also announced that it is taking steps to improve its customer service and ensure that customers are not left out of pocket due to poor service. The company has implemented a new customer service system which allows customers to track their orders in real-time and receive updates on their progress. In addition, Vida has increased its customer service staff and improved its training program to ensure that all customer service staff are knowledgeable and able to provide quality service.
The refund is part of Vida’s commitment to providing quality customer service and ensuring that customers are not left out of pocket due to poor service. The company is also taking steps to improve its customer service and ensure that customers receive the best possible experience when dealing with Vida.
For more information on Vida’s refund policy and eligibility criteria, customers can visit the company’s website or contact their customer service team.