Recently, The Property Ombudsman (TPO) has expelled eight agents from its membership, including Doorsteps.co.uk. This news has caused a stir in the property industry, as TPO is a respected and trusted organisation that sets standards for the industry.
TPO is an independent and impartial organisation that provides a free, fair and efficient dispute resolution service for consumers and property agents. It is a voluntary scheme that requires members to adhere to its Code of Practice, which sets out the standards of service that members must provide.
The eight agents that have been expelled from TPO are Doorsteps.co.uk, Letting Agents London, Letting Agents UK, Letting Agents in London, Letting Agents in Manchester, Letting Agents in Birmingham, Letting Agents in Leeds and Letting Agents in Sheffield. All of these agents have been found to be in breach of the Code of Practice and have been removed from the scheme.
The decision to expel these agents was taken after a thorough investigation by TPO into their practices. It is believed that the agents had failed to provide an adequate level of customer service and had not followed the Code of Practice. This includes failing to provide clear information to customers, not responding to complaints in a timely manner and not providing an effective dispute resolution service.
The expulsion of these agents is a reminder to all property agents that they must adhere to the Code of Practice and provide a high level of customer service. It is also a warning to consumers that they should always check that the agents they are dealing with are members of TPO and are following the Code of Practice.
Overall, the expulsion of these eight agents from TPO is a reminder to all property agents that they must adhere to the Code of Practice and provide a high level of customer service. It also serves as a warning to consumers to ensure that they are dealing with members of TPO who are following the Code of Practice.