Coventry Building Society recently featured on Episode 4 of the MFG Rated Podcast, a show dedicated to celebrating the best in financial services. The episode focused on the Society’s Service Awards, which reward employees for their hard work and dedication to customer service.
The Service Awards are designed to recognize the outstanding efforts of Coventry Building Society’s employees. The awards are presented to individuals who have gone above and beyond in their role, providing exceptional customer service and demonstrating a commitment to the Society’s core values.
The MFG Rated Podcast discussed the importance of recognizing and rewarding employees for their hard work and dedication. Coventry Building Society’s Head of Customer Service, Mark Jones, spoke about how the Service Awards are used to motivate and inspire employees. He also highlighted the positive impact that these awards have had on customer service levels across the Society.
The episode also featured interviews with two Service Award winners, who shared their experiences of winning the award and how it has motivated them to continue striving for excellence in their roles. They discussed how the recognition has made them feel valued and appreciated by their colleagues and customers alike.
The episode concluded with a discussion of how Coventry Building Society is continuing to develop its Service Awards program. The Society is looking to build on its success by introducing new categories and increasing the number of awards presented each year.
Overall, Episode 4 of the MFG Rated Podcast provided an insightful look into Coventry Building Society’s Service Awards program. It highlighted the importance of recognizing and rewarding employees for their hard work and dedication, as well as the positive impact that these awards have had on customer service levels. It also provided an inspiring look at how two Service Award winners have been motivated by their success.